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Privacy Policy - the basics

Privacy Policy

Baraklan Adventures Ltd

Last updated: 1/12/202

Baraklan Adventures Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

By using our website, you agree to the practices described in this policy.

Information We Collect

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and payment details

  • Booking details and travel preferences

  • Passport or identification details (only when required for bookings)

Technical Information

  • IP address

  • Browser type and device information

  • Pages visited and interaction data

  • Cookies and analytics data

How We Use Your Information

We use your information to:

  • Respond to enquiries and provide customer support

  • Create and manage bookings, reservations, and travel arrangements

  • Process payments and prevent fraud

  • Communicate with you about bookings, changes, and important service updates

  • Improve our website, services, and customer experience

  • Send marketing communications (only if you have opted in, and you can opt out at any time)

  • Meet legal, regulatory, and tax requirements

Legal Bases for Processing (UK GDPR)

Where UK GDPR applies, we process personal data under one or more of the following legal bases:

  • Contract: To provide travel services you request (e.g., bookings).

  • Legitimate interests: To operate, improve, and secure our business and website.

  • Consent: For marketing communications and certain cookies (where required).

  • Legal obligation: To comply with applicable laws and regulations.

Sharing Your Information

We may share your information with trusted third parties where necessary to deliver our services, including:

  • Airlines, hotels, tour operators, activity providers, and other travel partners

  • Payment processors and booking platforms

  • IT and website service providers (hosting, analytics, customer support tools)

  • Professional advisers (accountants, legal advisers) where necessary

  • Authorities or regulators where required by law

We do not sell your personal data to third parties.

International Transfers

Some travel partners and service providers may be located outside the UK. If we transfer personal data internationally, we will take steps to ensure appropriate safeguards are in place in line with UK data protection law.

Data Retention

We keep your personal data only for as long as necessary for the purposes described in this policy, including:

  • Providing and managing travel services

  • Handling complaints or disputes

  • Meeting legal, tax, and accounting obligations

When data is no longer needed, we securely delete or anonymise it.

Cookies

Our website uses cookies to:

  • Improve website functionality and user experience

  • Analyse site performance and usage

  • Remember preferences

You can control or disable cookies through your browser settings. Where required, we will request your consent for non-essential cookies.

Your Rights

Depending on your location and applicable law (including UK GDPR), you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (in certain circumstances)

  • Object to processing or request restriction

  • Withdraw consent at any time (where processing is based on consent)

  • Request data portability

You also have the right to lodge a complaint with the UK supervisory authority:

  • Information Commissioner’s Office (ICO)

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

Security

We use appropriate technical and organisational measures to protect your personal data. While no method of transmission or storage is completely secure, we work to protect your information against unauthorised access, loss, misuse, or alteration.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

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